Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal data when you use the Forever Presents website and ticketing services, and sets out your rights under data protection law.

1Who we are

The Forever Presents brand and this website are operated by Global Ticketing Ltd, which is the "data controller" responsible for your personal data. We handle your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2Information we collect

• Identity and contact data — your name, email address and, where provided, postal address and phone number.
• Transaction data — details of the Tickets you buy and the events you attend. Card payments are handled by our payment providers; we do not store full card numbers.
• Technical and usage data — IP address, device and browser information, and how you interact with our website, via cookies and similar technologies.
• Communications — records of correspondence with our support team.

3How we collect your data

• Directly from you when you make a purchase, contact us or use our services.
• Automatically through cookies and similar technologies as you use our website.
• From third parties such as our ticketing and payment providers in connection with your bookings.

4How and why we use your data

We use your personal data to:

• process your orders, take payment and deliver your Tickets (lawful basis: performance of a contract);
• provide customer support and manage refunds (contract and legitimate interests);
• prevent and detect fraud and keep our services secure (legitimate interests and legal obligation);
• comply with legal and regulatory obligations, including accounting and tax (legal obligation);
• send service messages about your booking, and—where you have agreed—event news and marketing you can opt out of at any time (consent / legitimate interests).

5Who we share your data with

We do not sell your personal data. We may share it with:

• Ticketing and payment providers, to process your purchase and payment securely;
• Venues, where necessary to manage entry to an event;
• Service providers who support our operations (IT, hosting, communications) under appropriate data-processing terms;
• Professional advisers and authorities, where required by law or to protect our legal rights.

6International transfers

Some of our events and partners are based outside the UK (for example, Amsterdam Forever). Where personal data is transferred outside the UK, we ensure an appropriate level of protection through recognised safeguards such as adequacy regulations or standard contractual clauses.

7How long we keep your data

We retain personal data only for as long as necessary for the purposes set out in this policy, including to meet legal, accounting and reporting requirements, after which we securely delete or anonymise it.

8How we protect your data

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. Payment card data is processed by PCI-DSS compliant providers and is not stored on our systems.

9Your rights

Under UK GDPR you have the right to:

• access the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request erasure of your data in certain circumstances;
• restrict or object to certain processing;
• request portability of your data;
• withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at info@globalticketing.co.uk.

10Cookies

Our website uses cookies and similar technologies to make the site work, remember your preferences and understand how the site is used. You can manage cookies through your browser settings; disabling some may affect how the site functions.

11Children

Forever Presents events are strictly 18+ and our services are not directed at children. We do not knowingly collect personal data from children.

12Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the "last updated" date shown above.

13Contact and complaints

For any questions about this policy or how we handle your data, contact us at info@globalticketing.co.uk.

You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk, though we'd welcome the chance to resolve your concerns first.